Area of Service

Due to current events, there has been an increase in issues for items being shipped to the United States. As such, we are temporarily limiting our area of service to within Canada. We apologize for the inconvenience.

How much does shipping cost?

WENEED offers free shipping on all orders over $50 CAD. In addition, you may choose to purchase expedited shipping (2-day, Overnight, etc.) at checkout.

How long does free shipping take?

WENEED aims to ship orders within 1 to 2 days business days of initial placement. If orders are placed before 2pm EST, the majority will be shipped on the day off assuming it is made on a business day.

Although we can not guarantee arrival dates or times, we try our best to prevent any delays. However, typical delivery times the following:

Orders from Canada: The delivery will be shipped through Canada Post and typically takes anywhere from 3 to 7 business days.

COVID-19 Update: Due to current circumstances, delivery dates can be delayed. 

Do you offer discreet packaging?

At WENEED, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in plain cardboard boxes with the only exception of fragile labels. There will be nothing to signify glass- or smoke-ware. However, the return address will include WENEED.

What happens if my package is returned to sender?

In the event your package is returned to sender due to invalid address, you can contact us to choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage.

What happens if my items break during shipping?

In the event you receive a damaged or defective item, WENEED will replace it at no cost. Email us at weneedbongs@gmail.com within 72 hours of delivery with an order number and photos showing the packaging with the shipping label attached and damages on the item(s). Once we confirm the item was damaged during delivery, we will send you a replacement as soon as possible.

Don't throw anything away until you have spoken our team. In the event you're asked to ship a package back, we will always provide a prepaid return shipping label.

Learn more about our return policy.

What happens if items are missing from my order?

If items are missing from your order, email us at weneedbongs@gmail.com within 72 hours of delivery with an order number and a description of what items are missing. Once the shortage is confirmed from our end, we’ll send you the missing items as soon as possible.

What happens if items are missing from my order?

If items are missing from your order, email us at weneedbongs@gmail.com within 72 hours of delivery with an order number and a description of what items are missing. Once the shortage is confirmed from our end, we’ll send you the missing items as soon as possible.