Return Policy
What is WENEED’s return policy?
WENEED accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid order number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high-resolution photos.
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What if an item arrives broken?
In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 3 days of delivery using the link below.
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What happens if my package is returned to sender?
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How do I file a return?
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Do you offer exchanges?
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Can I return a broken item?
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Can I return a used item?
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Do you charge a restocking fee?
Items returned due to customer preference and not Weneedbongs error (wrong, broken, defective items, etc.) will be charged a 20% restocking fee. In addition, shipping and rush processing charges are non refundable.
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How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-5 days for your bank to clear the funds.
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